Return Policy

Eligibility for Returns and Exchanges

If you are unsatisfied with your purchase from cbdflowerusa.com for any reason, you may return the product within 30 days of delivery for a full refund, even if the package has been opened. To be eligible for a return or exchange, the product must be returned in its original packaging with at least 75% of the product remaining. All CBD products must comply with the 2018 Farm Bill, containing less than 0.3% THC, and returns must adhere to federal, state, and local laws.

Non-Returnable Items

Products that have been used beyond 25% or are not in their original packaging are not eligible for return. Additionally, cbdflowerusa.com cannot accept returns of products that are prohibited in the Buyer’s state or jurisdiction, including but not limited to Idaho, Iowa, and South Dakota.

How to Initiate a Return or Exchange

To request a return or exchange, please email [email protected] with the following details:

1. Your full name and order number
2. A description of the issue and reason for the return
3. Clear photos of the product in its original packaging
4. Whether you are requesting a refund or an exchange

Return Shipping

Customers are responsible for mailing the product back to cbdflowerusa.com. All return shipments must be vacuum-sealed and include any necessary compliance documentation, as provided with the original shipment. cbdflowerusa.com is not liable for return shipments that are lost in transit or seized by authorities. We recommend using a trackable shipping method and retaining proof of shipment.

Processing Returns

Once your return is shipped, it may take 5 to 10 business days for us to receive it. Upon receipt, we will inspect the product and process your return or exchange within 2 to 3 business days. Refunds will be issued to the original payment method, and your bank may take an additional 5 to 10 business days to process the refund. You will be notified by email once your return is received and the refund or exchange is processed.

Buyer Responsibilities

By initiating a return, you affirm that you are over 21 and comply with all applicable federal, state, and local laws regarding CBD products. cbdflowerusa.com is not responsible for any consequences, including legal or financial, arising from the return of Goods to jurisdictions where CBD is prohibited.

Contact Us

For any questions about our return policy or assistance with a return, please contact us at [email protected].