Privacy Policy

Introduction

At cbdflowerusa.com (“Seller,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers (“Buyer,” “you,” or “your”). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website or purchasing our CBD products, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information to process your orders, comply with legal requirements, and improve our services:

Personal Information: When you place an order, we collect your full name, billing and shipping address, email address, phone number, and payment information. For age verification, we may require proof of age (e.g., government-issued ID) to ensure compliance with our policy that Buyers must be 21 or older.
Order-Related Information: Details about your purchases, including product selections, order numbers, and any communications regarding returns or exchanges (e.g., photos or descriptions submitted to [email protected]).
Website Usage Data: We collect non-personal information such as IP addresses, browser type, device information, and browsing behavior (e.g., pages visited, time spent on the site) through cookies and similar technologies.
Communications: Any information you provide when contacting us via email, including inquiries, complaints, or feedback sent to [email protected].

How We Use Your Information

Your information is used to:

Process and fulfill your orders, including shipping (e.g., Standard or Priority) and providing vacuum-sealed packaging with compliance documentation.
Verify your age to ensure compliance with our 21+ age restriction and applicable state laws.
Process returns or exchanges within 30 days, as outlined in our Return Policy, including reviewing submitted photos and order details.
Communicate with you regarding order status, refunds, or customer service inquiries.
Comply with federal, state, and local laws, including the 2018 Farm Bill, which requires our CBD products to contain less than 0.3% THC.
Improve our website, products, and services through analytics and user feedback.
Send promotional emails or offers, if you opt in to receive them. You may unsubscribe at any time.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

Service Providers: We share information with trusted third parties (e.g., payment processors, shipping companies) to facilitate order processing, payment, and delivery. These providers are contractually obligated to protect your data.
Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requirements related to CBD sales in the U.S.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption for payment processing and secure storage of your data. However, no online system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our communications or contacting [email protected].

To exercise these rights, please contact us at [email protected]. We will respond within 30 days, as required by applicable law.

Third-Party Links

Our website may contain links to third-party sites, such as our social media pages (Facebook, Twitter). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our services are restricted to individuals aged 21 and older, as stated in our Terms and Conditions. We do not knowingly collect personal information from individuals under 21. If we learn that we have collected such information, we will promptly delete it.

State-Specific Restrictions

cbdflowerusa.com does not sell or ship CBD products to jurisdictions where they are prohibited, including Idaho, Iowa, and South Dakota. Buyers are responsible for ensuring compliance with local laws, as outlined in our Shipping Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be noted below. Continued use of our website or services after changes constitutes your acceptance of the revised policy.

Dispute Resolution

Any disputes regarding this Privacy Policy or our handling of your personal information will be resolved through binding arbitration in Sparks, Nevada, as outlined in our Terms and Conditions.